At montreve.in, we strive to provide a seamless ordering experience. Please review our cancellation policy below:
Standard Orders:
Cancellation Window: Orders can be canceled up to 4 days before the scheduled fulfillment or delivery date.
No Cancellations Within 4 Days: Cancellations are not allowed within 4 days of the scheduled fulfillment or delivery date. Once this period begins, the order cannot be canceled, and the customer will be responsible for the full payment.
Custom Cake Orders:
Non-Cancellable: Orders for custom cakes are final and cannot be canceled under any circumstances. This is due to the specialized nature of custom orders, which are prepared specifically according to the customer’s requirements.
Cancellation Requests:
To request a cancellation for standard orders, please contact our customer service team using the contact methods provided on the website. Ensure your request is made within the allowed time frame to be eligible for cancellation
By placing an order on montreve.in, you acknowledge and agree to this cancellation policy.
Refund Policy
At montreve.in, we are committed to ensuring your satisfaction with our products and services. Please review our refund policy below:
Refund Eligibility:
Standard Orders: Refunds are available for standard orders if a cancellation request is submitted and approved at least 4 days before the scheduled fulfillment or delivery date.
Custom Cake Orders: Refunds are not available for custom cake orders. Due to the personalized nature of these orders, they are non-refundable once placed.
Refund Process:
Request Submission: To request a refund, please contact our customer service team through the contact methods provided on the website. For standard orders, ensure that your request is submitted within the allowed cancellation window.
Approval: Refunds will be processed once your cancellation request is approved. Approval is subject to compliance with our cancellation policy.
Processing Time: Refunds will be processed within [number of days, e.g., 7-10 business days] from the date of approval. The time taken for the funds to appear in your account may vary depending on your payment method and financial institution.
Non-Refundable Items:
Custom Cake Orders: As noted, custom cake orders are final and non-refundable.
Late Cancellations: No refunds will be issued for cancellations made within the last 4 days before the scheduled fulfillment or delivery date.
Payment Method: Refunds will be issued to the original payment method used at the time of purchase.
Errors and Issues: If you receive a product that is damaged, incorrect, or not as described, please contact our customer service team immediately. We will work with you to resolve the issue, which may include a replacement or refund, depending on the situation.
By placing an order on montreve.in, you agree to abide by this refund policy. For any questions or further assistance, please reach out to our customer service team.
